We take pride in the quality of our products and offer a full guarantee on our craftsmanship. Should there be any defects or errors on our part, we will promptly replace the item at no additional cost. However, please note that we generally do not accept returns for issues stemming from user error, such as selecting incorrect sizes, designs, or colors.

 

 

Our commitment is to provide you with the highest quality products possible. We are happy to replace your order under the following circumstances: if the product is flawed, if the print quality is unsatisfactory, or if the product received differs from what was originally represented on our website. Kindly reach out to us at [email protected] with a photo of the received product, along with any relevant details. Our customer service team will assess your claim, and if approved, we will send you a replacement free of charge. For all other inquiries, please contact us at [email protected]. If your claim is approved for a refund, we will provide you with a return address. Please note that customers are responsible for return and exchange shipping costs. Once we receive your return, please allow 3-5 business days for the refund to be processed. Please be aware that unauthorized returns or returns of washed, worn, or damaged items will not qualify for a refund or replacement.

 

 

If you have not yet received a refund, we recommend first checking your bank account. You may also want to contact your credit card company, as there can be a delay before refunds are officially posted. If you have taken these steps and still have not received your refund, please contact us at [email protected].

 

 

Please note that only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.

 

 

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at [email protected]. Our customer service team will assess your claim, and if approved, we will provide you with a return address.

 

 

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return once the item is received back. If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver and they will be notified of the return.

 

 

If your claim is approved for a return, we will provide you with a return address. Please note that you will be responsible for covering the shipping costs for returning the item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, the time it takes for your exchanged product to reach you may vary. For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.